Third most-used e-commerce payment method digital wallets are rapidly increasing in popularity.
Digital wallets are the fastest-climbing payment method, growing at a compound annual growth rate of 47 percent to 2021, by which point they will be used in 29 percent of all e-commerce transactions.
Delivery represents a significant challenge in Indonesia. Postal code represents a very big challenge for delivery.The state-owned national postal service, PT Pos Indonesia, is also battling a lack of modern infrastructure and low consumer postal charges, which its president has claimed are below the cost of the service.
Business touchpoint should be able to shed light on the decision-making process of the buyer.
Solutions such as : Effective marketing solutions/tools, Innovative digital models to reach the customers, Widening Home delivery systems, Contactless delivery solutions/operations, Personalization of the search based on the customer search habits(Dynamic personalization),Seamless checkout experience.
Digital tools are being largely used across all touchpoints, including emails, chatbots, websites, social media channels, and even in-person interactions to offer a frictionless personalized experience.
With the ability to collate customer data, user experience, and business-oriented data in one place, digital tools/platforms have emerged as one of the top eCommerce trends of 2021 and proved to completely change the way businesses function.
Google search already uses voice commands which consumers use to find products and services around. We can presume that Google Shopping bringing voice-based search as functionality, which helps a user to search for product with voice and get the product feeds from all websites in one place.
The same concept we shall expect to be inherited by Indonesian giants by providing voice search on their website/mobile apps.
B2C like digital experience in B2B/wholesale selling will increase their market share, business growth and decrease their cost. It will bring speed, predictability, and profitability to the B2B segment.
Moving further, many sectors will utilize business intelligence (BI) and also use other advanced technologies, so they know what the buyers need prior to they ask.
Why is it important? The most common ones are,
Defining Customer experience strategies and expectancy from the defined strategy, such as greater brand awareness, improved customer acquisition, or better retention.
Future Internet Summit Indonesia, 2021 will bring together major participants from Indonesia's online platform ecosystem from different sectors.
Summit will provide one platform for international and national speakers, experts, solution providers and buyers to come under one roof and pursue the update on online platform business in Indonesia including neighbouring South-East Asian countries.
Leverage on the summit to understand the top eCommerce trends you need to follow in 2021 that will harbor optimal growth and ROI.
Summit will reveal how important and urgent it is to pay attention to the innovations in the digital eCommerce world.
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